Shipping Policy

Effective Date: October 8, 2026

True Peptides processes orders according to product availability, payment confirmation, shipping requirements, and applicable legal restrictions.

Order Processing

Orders are normally processed after successful payment authorization. Processing times may vary depending on order volume, product availability, verification requirements, weekends, holidays, and circumstances outside our reasonable control.

An order confirmation does not necessarily mean that an order has already shipped.

Shipping Address

Customers are responsible for providing an accurate and complete shipping address during checkout.

True Peptides is not responsible for delays or additional costs resulting from incorrect or incomplete addresses supplied by the customer.

Delivery Estimates

Any delivery timeframe displayed during checkout or on the website is an estimate rather than a guarantee. Carrier delays, severe weather, holidays, transportation disruptions, customs procedures, and other circumstances may affect delivery.

Once an order has been transferred to a shipping carrier, delivery is subject to the carrier's procedures and conditions.

Shipping Restrictions

We may restrict, refuse, or cancel shipments to locations where a product is prohibited, restricted, unavailable, or otherwise cannot legally be shipped.

Customers are responsible for determining whether products may lawfully be purchased, received, possessed, and used in their jurisdiction.

Lost or Damaged Shipments

If tracking indicates that a shipment has been delivered but you cannot locate it, please contact us promptly so that we can review the available shipping information.

For packages damaged during transportation, customers should retain the original packaging and provide photographs when contacting customer service.