Frequently Asked Questions
1. What is True Peptides?
True Peptides is an online store offering peptide-related products and research materials.
2. Where can I contact True Peptides?
You can contact us by email at Support@true-peptuores.shop or by phone at +1 281-825-2028.
3. Where is True Peptides located?
Our listed business address is:
24 S Dragonwood Pl, Spring, TX 77381, United States.
4. What are the products intended for?
Products specifically identified as research-use products are intended only for lawful research, laboratory, analytical, or educational applications.
They are not intended for human or animal consumption, self-administration, diagnosis, treatment, or prevention of disease.
5. Are the products medicines?
No. Products sold as research-use materials are not represented as medicines, medical treatments, dietary supplements, or products intended to diagnose, treat, cure, or prevent diseases.
6. Can I cancel an order?
Contact us as soon as possible if you need to cancel an order. Cancellation may not be possible once an order has entered fulfillment or has been shipped.
7. Can I return a product?
Returns may be subject to product-specific restrictions because certain products can be sensitive to handling, storage, and contamination. Contact customer service before sending anything back.
8. What if my order arrives damaged or incorrect?
Contact Support@true-peptuores.shop promptly and provide your order number along with photographs of the package and product. We will review the issue and determine the appropriate resolution.
9. How long does shipping take?
Shipping and processing times may vary based on product availability, order processing, destination, carrier conditions, holidays, and other circumstances. Any timeframe displayed at checkout is an estimate unless expressly stated otherwise.
10. Can you ship everywhere?
Not necessarily. Certain products or destinations may be subject to legal, regulatory, carrier, or other restrictions. We may refuse or cancel shipments where fulfillment is not permitted.
11. What payment methods are accepted?
Available payment methods are displayed during checkout. Payment availability may vary depending on location, payment provider requirements, and other factors.
12. What happens if my payment is declined?
If a payment cannot be authorized or verified, the order may remain unprocessed or may be cancelled. You may contact us if you believe there is an error.
13. How can I request a refund?
Contact Support@true-peptuores.shop with your order number and an explanation of the issue. Refund requests are reviewed according to our Refund Policy.
14. Do you provide medical advice?
No. True Peptides does not provide medical diagnosis, treatment recommendations, or other professional medical advice. Customers with medical questions should consult an appropriately qualified healthcare professional.
15. Can your policies change?
Yes. We may update our policies when necessary to reflect changes in our business operations, legal requirements, payment services, shipping arrangements, or website practices.
16. How can I ask another question?
For any question not covered above, contact:
True Peptides
Email: Support@true-peptuores.shop
Phone: +1 281-825-2028
Address: 24 S Dragonwood Pl, Spring, TX 77381, United States